Before you Begin

Update your browser and OS if there is an update available.

1. Check the Internet Connection

You require a stable internet connection for a glitch-free Prime Video streaming experience. Before you play your preferred content on Prime Video, ensure fast internet speeds.

Windows

  1. Press Windows + I keys to open the Windows Settings menu.
  2. Select Network & internet from the sidebar.
  3. Confirm the Connected status and 5GHz Wi-Fi frequency.

Mac

  1. Click the Control Center icon in the Mac menu bar.
  2. Connect to a high-speed Wi-Fi network at home or office. You should connect to a 5GHz Wi-Fi frequency to avoid any buffering on Prime Video.
  3. Expand Accounts & Lists.
  4. Select Your Prime membership.
  5. Check when your membership is ending.
  6. You can update your membership from the same menu.

3. Authenticate Your Account Again

  1. Click your account picture in the top right corner.
  2. Select Sign out.
  3. Sign in with your updated account details.

4. Check Prime Video Status

5. Enable Hardware Acceleration

  1. Launch Google Chrome on your computer.
  2. Select the kebab menu (three-dot icon) in the top right corner and open Settings.
  3. Select System from the sidebar and enable the Use hardware acceleration when available toggle.

6. Turn off Other Services in the Background

Google Chrome is left with less internet bandwidth to use when other services are running in the background. If you are downloading large files from the web or games from Xbox or Microsoft Store, stop such services and try streaming the Prime Video library.

7. Disable VPN

8. Clear Google Chrome Cache

  1. Launch Google Chrome and click the kebab menu in the top right corner.
  2. Expand More Tools and select Clear Browsing Data.
  3. Move to the Advanced tab and select Clear data at the bottom.

9. Use Prime Video Native App

Download – Prime Video

10. Use Microsoft Edge

Microsoft Edge is one of the best Google Chrome alternatives out there. It supports 4K streaming on Windows, is compatible with all the Chromium extensions, and has cross-platform availability. You can move to Microsoft’s browser and start streaming Prime Video. Brave is another solid Chrome alternative with air-tight security.